Returns & Exchanges
At Tivoli Hi-Fi, we are committed to your satisfaction and offer a straightforward return policy for products that do not meet your expectations or arrive with manufacturing defects. We provide a 14-day return window for most items, provided they are in their original, unopened packaging and accompanied by a proof of purchase.
Contact Support
Email our customer service team with your order number and reason for return to receive a Return Authorization (RA) number.
Package Your Item
Carefully pack the product in its original box with all included accessories, manuals, and protective foam to ensure safe transit.
Ship the Product
Affix the provided return label or ship the package via a tracked courier service to our designated service center for inspection.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or store credit back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing